In order to offer these deeply discounted prices, we cannot offer exchanges or returns on our pre-order items. We will make an exception if the merchandise is defective, but we thoroughly inspect goods before shipping them to you to help eliminate any problems. In the case an item is determined as defective, it must be returned in the unwashed & unworn condition in which is was shipped to you. Ready to ship items at have our normal 14 day return policy. Always contact us at before sending back a return or exchange item.